“The moment we think we have all the answers, we forget all the questions.”

The best strategy, when dealing with people, is ALWAYS to listen more and talk less. Nowhere is it more true than in sales. Easier said than done. We're all guilty here. Here's just few most common reasons:

1) If your mind is fully focused on your intention - to make a sale, getting anxious the longer it takes, you can't possibly hear your client or notice clues in their body language that would help you relate to their needs and communicate clearer.

2) You're obsessed with your own issues, problems, and honestly YOURSELVES in general to give anybody else the attention they deserve. After all, what’s more important than your own life, success, and your family? When your ego is in charge, it’s impossible to relate to other people.

3) You’re short on time. When someone takes a minute to express themselves, you have already moved on to something more interesting,...